THE DUBLIN SOLICITORS BAR ASSOCIATION CONTINUING PROFESSIONAL DEVELOPMENT SEMINAR
PRACTICE MANAGEMENT SEMINAR

SERVICE AND INTERACTION WITH YOUR CLIENTS

The Radisson Hotel
Golden Lane
Dublin 8

3 November 2009

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What are successful practices doing to differentiate their service in the present market?

What are the smartest ways to be pro-active in servicing clients?

How can you protect your practice from doing excessive, unpaid work? How do you reduce bad debt?

How do you mitigate against the risks associated with taking on work beyond your traditional area of expertise?

Are you doing the right things to prepare for recovery?

To answer these questions we invite you to attend an innovative, highly engaging and different seminar facilitated by a business psychologist, with demonstrations by professional actors of ‘how to’ and ‘how not to’ deliver client service. This seminar has been designed by Solicitors for Solicitors.

Objectives of the Seminar:
To make service and the experience of service real to you as a user and as a professional
The ultimate goal of this session is to elevate the importance and priority given to service
There is no silver bullet or management syrup that can magically transform this area of your business
The end game here is to elevate the importance of service so you can see how it must contribute to a successful practice

Specifically it will help to improve practice management with regard to:
Client engagement, determining the scope of work & discussing and negotiating fees
Handling complaints & feedback on service levels

Facilitators:
The seminar will be chaired by Paddy Kelly, Chairman of the DSBA Practice Management Committee and Partner in McKeever Rowan Solicitors
John Loughran, People in Mind
John is a business psychologist with over ten years experience of providing leadership and management coaching in the professional services arena.
Ken Greene, Greene 6 Partners
Ken is a business consultant with well-rounded management knowledge gained in a diversity of senior roles in professional services (specifically the legal sector) and general management over 20 years.

Seminar Dates for your Diary – To Be Confirmed
10 November 2009 – Conveyancing - The Recession Lease
19 November 2009 – Practice Management
3 December 2009 – Probate and Tax - Mediation – bridging the gap in understanding and facing the challenges

Conference Information

Date: 03 November 2009
Time: 2.00 – 6.00pm
Location: The Radisson Hotel
Golden Lane
Dublin 8
Fees: Member €195.00
Non Member €290.00
Registration: 1.30pm
Presentations: 2.00pm Opening Address
Presentations followed by questions and answers.
Tea and Coffee served during the interval.
6.00 pm Conclusion
CPD: 4 Hours Practice Management Study